Privacy Policy

Last updated: June 22, 2026

1. Who we are

This Privacy Policy explains how Zync (“we”, “us”) collects, uses, shares, and protects information when you use the Zync app and related services.

2. Information we collect

We may collect the following categories of information:

• Account and profile data (such as phone number/email, name, username, profile photo, and settings you choose).
• User content you create or send (such as messages, group/channel content, comments, media, and files).
• Device and usage data (such as device identifiers, app interactions, IP address, timestamps, crash logs, and performance data).
• Billing and subscription data (such as subscription status, plan tier, and purchase history). Payment processing may be handled by the app stores and/or payment providers.

3. How we use information

We use information to:

• Provide and operate the service (authentication, messaging, media delivery).
• Improve reliability, security, and performance (debugging, abuse prevention, monitoring).
• Provide customer support and respond to requests.
• Manage subscriptions, entitlements, and billing-related features.
• Comply with legal obligations and enforce our terms.

4. AI features and third-party processing

If you use AI features (for example, generating replies or images), we may send the relevant content you provide to third-party AI providers to process it and return results. Those providers process data under their own policies and terms. Use of AI features is optional and may require your in-app consent.

5. Sharing of information

We may share information:

• With other users, when you choose to communicate or share content (for example, chats, groups, channels).
• With service providers (hosting, analytics, notifications, customer support) to operate the service under contract.
• If required by law, or to protect rights, safety, and the integrity of the service.

We do not sell your personal information.

6. Data retention

We retain information for as long as necessary to provide the service and for legitimate business purposes, such as security, dispute resolution, and legal compliance. You may have options in the app to delete your account and associated data, subject to legal requirements.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s privacy

The service is not intended for children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us information, contact us so we can take appropriate action.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.

10. Contact

If you have questions about this Privacy Policy, contact us via our website or support channels associated with the app.